Browser/Java Requirements

Canvas is agnostic when it comes to browsers...meaning it should work with any of the recent browser/versions, such as Firefox, EDGE, Safari, and Google Chrome. If you are looking for a browser to zero in on, then stick with an updated version of Mozilla Firefox or Chrome. Just remember to keep them updated. Canvas will not work with Internet Explorer!

Click on the link below for a full list of the most current browsers supported by Instructure Canvas.

Canvas Browser Support Web Link

Click on the link below for a list of Basic Computer Requirements for using Canvas.

Canvas Basic Computer Specifications Web Link

In addition, Canvas is NOT Java based, so you shouldn't have to worry about which Java version you have on your computer and whether or not you can or should accept the latest update. Some third party software used inside your classrooms may require a current java application however.

When Will My Course be Available

For registered courses, you may be able to log in to Canvas approximately four weeks prior to their start. From here you will have access to the Help button in the right hand corner. Start by reviewing the Student Quickstart Guides and the Student Guide to Canvas found there on the Canvas Guides Tab. Some classes will not open until the first day of the class, others will open earlier depending on your instructor.

Contact the eLearning office @ 253-589-4534 if you are unable to access your course space on the first day of the quarter.

Where to Get Help with Canvas

Using Canvas does not require any specialized skills. Canvas is, however, an Internet tool. If you are not an experienced Internet user, you may find it takes a little while to adjust to the technology and the frustrations that are often associated with any new technology.

Should you require additional technical assistance, there are several ways to access help for Canvas.

1. eLearning is located in the Resource Center Building 15 Room 113M on the main Lakewood campus. Find out more at eLearning on the Clover Park Technical College website (Link will open a New Window. Simply close the window to return to the Canvas tutorial)

Clover Park Technical College eLearning Department Web Pages Link

2. Online Learning office, Building 15, Room 104 - is open 7:30 am to 4:00 pm, Monday through Thursday. 7:30am to 3:30 pm, Friday. Contact the office by phone, Brady Hageman at 253-589-4534, via email at Brady.Hageman@cptc.edu

3. Again, do not forget to check the Canvas Student Guide Web Link first for answers to questions you may have as well.

If you are having difficulty understanding a concept in a course or locating course materials, then you should message the instructor. The help methods outlined above are for technical assistance with Canvas and cannot assist you with course content.