Start Here - Where to Go for Help?

Technical Support

If you have a technical issue or question when using Canvas, 24/7 support is available through the Help link (question mark in the far left menu) via chat, phone or e-mail.

Additional technical support for use of software and browsers can be accessed through the eLearning Department Links to an external site.. You can access the eLearning Department via phone at 253-5894534 or through Email (Cindy.overton@cptc.edu).

 

Accessibility Tools for Canvas

If you have questions about accommodations related to a documented disability, contact the Disability Resources for Students office: http://www.cptc.edu/disabilities/student Links to an external site.. 

 

Academic Support

There are many resources available to help you achieve your goals in each course. Listed below are several that are applicable to all students in all courses:

  • Your instructors will be best equipped to answer course-specific questions and may even have some tips on how to study and engage with course material. Explore the Canvas site to learn how they prefer to receive questions (e.g., email, Canvas message, Zoom).
  • The Tutoring Center Links to an external site. exists to help you locate academic support on campus. 
  • Advising and Counseling Office Links to an external site. can help you navigate the college and its many processes. If you find yourself struggling in a course, or have questions about policies and regulations, reach out to your academic adviser as soon as possible.

 

Student Resources

From the computer help desk to the food pantry, CPTC has dozens of resources available. The Department of Student Life Links to an external site. has the most comprehensive list of resources available to students.

Keep Learning

If you find yourself asking “How does ____ work with remote campus operations?,” this website Links to an external site. is a good place to start. You can also stay up-to-date with CPTC’s status and planning related to COVID-19 on the college’s COVID-19 website Links to an external site..