HUC 112 HCAHPS Hospital Survey Quizlet

This is a complete or incomplete graded assignment due by or before Jul 10th @ 8am.  Text or upload ONLY. Instructor is no longer taking paper homework.

HCAHPS Hospital Survey:

Patients' Perspectives of Care

Patti J. Garron, CHUC, of Millville, New Jersey

The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey is the first national, standardized, publicly reported survey of patients' perspectives of hospital care. HCAHPS (pronounced "H-caps"), also known as the CAHPS Hospital Survey, is a survey instrument and data collection methodology for measuring patients' perceptions of their hospital experience, according to the Centers for Medicare and Medicaid Services (CMS) website cms.gov.

(1). In 2002, the Centers for Medicare and Medicaid Services (CMS) asked the Agency for Healthcare and Quality (AHRQ) to develop an instrument to measure patient perceptions of care, states Press Ganey on their website, pressganey.com

(2). CMS implemented the survey in 2006 and the first public reporting of HCAHPS results occurred in 2008. According to CMS, before HCAHPS, there was no national standard for collecting and publishing data about patients' experience of care that allowed valid comparisons to be made across hospitals locally, regionally and nationally.

(3). Patient who are eligible to participate in the survey include adult patients discharged from general acute-care hospitals after an overnight stay. Exclusions include the following: patients under the age of 18, patients who passed away in the hospital, patients discharged to hospice, patients who received psychiatric or rehabilitative services, prisoners and patients with international addresses.

The survey asks discharged patients questions about their hospital stay and important aspects of their experiences. The survey is administered continuously throughout the year to random patients between 48 hours and six weeks after discharge and is available in four languages. The survey can be administered in the following ways: mail, mail with telephone follow-up and active interactive voice response (IVR).

The survey consists of seven composite topics, two individual topics and two global topics as follows:

Composite topics:

Nurse communication

Doctor communication

Responsiveness of hospital staff

Pain management

Communication about medicines

Discharge information

Care transition

Individual topics:

Cleanliness of hospital environment

Quietness of hospital environment

 Global topics:

Overall rating of hospital

Willingness to recommend hospital

The survey is based on three goals:

To allow comparisons of hospitals

To create incentives for hospitals to improve quality

To enhance accountability in healthcare

Another goal of the survey is to provide consumers with information that may be helpful in choosing a hospital. The goal for each hospital is to get at least 300 completed surveys over the course of twelve months. Over 4,000 hospitals participate in HCAHPS. In general, the more patients that respond to the survey, the more results shown will reflect the experiences of all patients who used that hospital, as stated by Medicare.gov.

4).According to Press Ganey, HCAHPS is designed for acute-care hospitals. The majority of specialty hospitals such as pediatric and psychiatric are excluded. Any hospital that is reimbursed under the Inpatient Prospective Payment System (IPPS) and is eligible for the Annual Payment Update (referred to as RHQDAPU) needs to participate in HCAHPS to receive full reimbursement updates. Hospitals that fail to report the required quality measures (which include the HCAHPS patient perspective survey) could receive an RHQDAPU that is reduced by 2.0 percentage points.

(5).HCAHPS survey data must be collected by organizations that are trained by the federal government in HCAHPS data collection procedures, such as Press Ganey, a patient satisfaction survey company, submits the data they receive from participating hospitals every month to CMS. CMS analyzes the data, and then publishes the results four times a year on the Hospital Compare website, www.hospital.compare.hhs.gov. Hospital results are refreshed on a quarterly basis. Participating hospitals receive a "preview” report of their results before each public report. Public reporting of the results creates new incentives for hospitals to improve the quality of care and enhance accountability in healthcare.

References:

https://www.cms.gov/medicare/quality-initiatives-patient-assessment-instruments/hospitalqualityinits/downloads/hospitalhcahpsfactsheet201007.pdf

www.pressganey.com/resources/program-summary/frequently-asked-questions-about-hcahps

Instructions: After reading the article, please submit your answers to the following questions.