HUC 132 Case Scenario Health Care Unit Setting

Due in Canvas by Aug 14th, 3:00 pm

Case Scenario Health Care Unit Setting

The text describes support services as services provided in the health care setting that assist the staff in providing patient care or patient assistance. Ancillary services can be defined as services that are used to support the diagnosis and treatment of a patient. Supplies and equipment are often needed to deliver care to the patient. Information about the patient’s past medical treatments and test are used by the health care team to make decisions regarding the patient’s care. It takes a combination of services, supplies and information to provide patient care. It also takes a resourceful health care team member, such as the health unit coordinator, to coordinate the many requests that result in quality patient care.

Below describes a scenario that will help you in answering the questions after reading this:

Delia Ramos has worked as a health unit Coordinator for over five years at a university-based health system. Delia is a nationally certified HUC. When asked about her profession, Delia explains that she must know the function of every department in the system because she is the person responsible for coordinating the request of the physicians, staff, patients, and visitors.  Delia thinks about an average workday and guesses that she coordinates requests from at least 20 different departments.

For each of the  situations listed below, where should Delia direct her request and refer someone for the correct answer. 

Below are examples of some Delia's responsibilities, your job is to put yourself in Delia place and using your critical thinking skills  ,think about who might contact or where and what would you do if: 

  A patient’s family member approaches Delia at her desk and explains that they just learned that her father must go to a nursing home.

  A visitor asks what to do when there is a sign on the door for respiratory isolation and asks about the risks of entering the patient’s room.

 A new patient is brought to the department without any paperwork.

 A patient has expired unexpectedly, and the patient’s family is extremely distraught.

 The nurse manager asks Delia to check on whether the three new employee’s immunization records are up to date.

  A physician asks for the records from a patient’s previous hospitalization within the university system.

 A physician asks for the test results from a nuclear medicine scan that a patient had performed at a clinic outside of the university health system.

 On her way to the laboratory, Delia notices that the waste can outside of the elevator is overflowing onto the floor.

  The nurse manager asks Delia  about the status of a new office chair that was ordered.

  A physician informs Delia  that a computer printer is malfunctioning. Delia  makes several adjustments to the printer, but the printer still does not work.

 A patient who is being discharged needs instruction on how to ambulate with a walker.

 A nurse has a question about calculating a medication dosage.

A  MA  asks  to find out what type of container to use for a throat culture specimen.

 A physician orders NG suction for a patient.

 A patient care technician wants to know if there is a preparation for IVP 

 A visitor brings  a pair of eyeglasses that he found on the floor of the waiting room.

A nurse wants to know how much salt the patient who follows an NAS diet may have.

A former patient calls the department and asks about the bill she received.

A patient’s family member reports that a cupboard door on the patient’s room is hanging off the hinges.

The charge nurse asks  if she can find out when the interview with a job candidate has been scheduled.

A nurse asks to get information about smoking cessation classes for a patient and his wife to attend at a later date.