Program Outcomes:

Program Outcome #1: Use therapeutic communications in professional relationships.
Program Outcome #2: Apply counseling theories and techniques in the human service field.
Program Outcome #3: Develop strategies for personal and client behavioral health and wellness.
Program Outcome #4: Use effective case management skills and documentation.
Program Outcome #5: Develop strategies for treating and intervening on behalf of victims of violence.
Program Outcome #6: Integrate cultural competency standards into the delivery of the human service field.
Program Outcome #7: Apply proper ethical and legal guidelines of confidentiality of client information.

Learning Objectives:

Learning Objective #1: Demonstrate knowledge of fundamental case management skills.
Learning Objective #2: Describe the different models of case management presented during the course.
Learning Objective #3: Correctly identify case management functions such as outreach, engagement, assessment, planning, accessing resources, coordination and advocacy and their practical applications to the service population.
Learning Objective #4: Demonstrate the ability to produce a case management plan for a human services client.

Core Abilities