RBM123 30279 - F22 - Customer Service

RBM123 30279 - F22 - Customer Service

Course Modules

Email

Email
Module Completed Module In Progress Module Locked
Email 7504828  
  • Quiz
    (1) CPTC Student Email Instructions and Quiz (1) CPTC Student Email Instructions and Quiz
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete

Syllabus

Syllabus
Module Completed Module In Progress Module Locked
Syllabus 7504829  
  • Attachment
    RBM_123_SYLLABUS 5-25-22.docx RBM_123_SYLLABUS 5-25-22.docx
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Quiz
    (2) Syllabus Quiz (2) Syllabus Quiz
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete

Chapter 1

Chapter 1
Module Completed Module In Progress Module Locked
Chapter 1 7504830  
  • Quiz
    (3) Chapter 01 Quiz (3) Chapter 01 Quiz
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete

Chapter 02

Chapter 02
Module Completed Module In Progress Module Locked
Chapter 02 7504831  
  • Quiz
    (4) Chapter 02 Quiz (4) Chapter 02 Quiz
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete

Chapter 03

Chapter 03
Module Completed Module In Progress Module Locked
Chapter 03 7504832  
  • Quiz
    (5) Chapter 03 Quiz (5) Chapter 03 Quiz
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete

Chapter 04

Chapter 04
Module Completed Module In Progress Module Locked
Chapter 04 7504833  
  • Quiz
    (6) Chapter 04 Quiz (6) Chapter 04 Quiz
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete

RBM 123 After Chapter 4

RBM 123 After Chapter 4
Module Completed Module In Progress Module Locked
RBM 123 After Chapter 4 7504834  
  • Assignment
    (7) RBM 123 After Chapter 4 (7) RBM 123 After Chapter 4
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete

Chapter 05

Chapter 05
Module Completed Module In Progress Module Locked
Chapter 05 7504835  
  • Quiz
    (8) Chapter 05 Quiz (8) Chapter 05 Quiz
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete

Chapter 06

Chapter 06
Module Completed Module In Progress Module Locked
Chapter 06 7504836  
  • Quiz
    (9) Chapter 06 Quiz (9) Chapter 06 Quiz
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete

Chapter 07

Chapter 07
Module Completed Module In Progress Module Locked
Chapter 07 7504837  
  • Page
    Elevate the Customer's Experience Video Elevate the Customer's Experience Video
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Quiz
    (10) Chapter 07 Quiz (10) Chapter 07 Quiz
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete

Chapter 08

Chapter 08
Module Completed Module In Progress Module Locked
Chapter 08 7504838  
  • Quiz
    (11) Chapter 08 Quiz (11) Chapter 08 Quiz
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete

RBM 123 After Chapter 8 Part 1

RBM 123 After Chapter 8 Part 1
Module Completed Module In Progress Module Locked
RBM 123 After Chapter 8 Part 1 7504839  
  • Attachment
    Denny's Secret Shop (Example).docx Denny's Secret Shop (Example).docx
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Assignment
    (12) RBM 123 After Chapter 8 Part 1 (12) RBM 123 After Chapter 8 Part 1
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete

RBM 123 After Chapter 8 Part 2

RBM 123 After Chapter 8 Part 2
Module Completed Module In Progress Module Locked
RBM 123 After Chapter 8 Part 2 7504840  
  • Assignment
    (13) RBM 123 After Chapter 8 Part 2 (13) RBM 123 After Chapter 8 Part 2
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete

Chapter 09

Chapter 09
Module Completed Module In Progress Module Locked
Chapter 09 7504841  
  • Quiz
    (14) Chapter 09 Quiz (14) Chapter 09 Quiz
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete

Chapter 10

Chapter 10
Module Completed Module In Progress Module Locked
Chapter 10 7504842  
  • Quiz
    (15) Chapter 10 Quiz (15) Chapter 10 Quiz
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete

RBM 123 After Chapter 10

RBM 123 After Chapter 10
Module Completed Module In Progress Module Locked
RBM 123 After Chapter 10 7504843  
  • Attachment
    RBM 123 After Chapter 10 - Example.docx RBM 123 After Chapter 10 - Example.docx
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Assignment
    (16) RBM 123 After Chapter 10 (16) RBM 123 After Chapter 10
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete

Welcome to the Course!

Welcome to the Course!
Module Completed Module In Progress Module Locked
Welcome to the Course! 8321409  
  • Page
    Homepage Homepage
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
 
minimum score must view must submit must contribute
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