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Overview

The following section outlines how to manage student concerns around student conduct, reporting an issue to the Behavioral Intervention Team, reporting student academic concerns, as well as student complaints about employees, offices or processes.

Student Concern Routing: Student Concern Routing Infograph

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Student Behavior and Conduct

This category includes any concerns from faculty or staff regarding a student's behavior or conduct. There are six tiles on the Better CPTC website. Choose the one that best fits the student conduct or behavior that you wish to report. Student Concerns Process outlines the types of concerns that should be filed through Better CPTC.

Code of Conduct

The Student Code of Conduct describes the expectations for behavior and conduct while attending CPTC and outlines the procedures to be followed when these expectations are not met. To report a violation of CPTC’s Code of Conduct including Assault/Abuse, Weapons, Alcohol/Drugs, and others.

Harassment/Discrimination/BIAS

To report incidents of harassment, discrimination, or bias.

Student Behavior (BIT)

To report that a student’s behavior appears to be harmful to self or others.

Academic Concern

To report an alleged violation of academic policy, procedure/regulation, inequitable treatment, or to submit a grade appeal.

Security

To report a concern with campus safety or security.

Other

To report other concerns such as ethics, fraud, work conditions, FERPA, facilities, disability/ADA, financial aid, etc.

Student Complaints

Student complaints give students a voice and an agency when they wish to complain about a faculty, staff or the college environment. Students can submit a complaint form in the following categories:

Academic Concerns

Academic concerns include the following: grade appeals, inequitable treatment regarding program policies, procedures or processes. This will most often be handled by the school lead or dean. However, if student's concerns are not addressed, it may be escalated to the Vice President of Instruction and higher.

Non-Academic Concerns

Accommodation, Behavior of Another Student, Discrimination or Sexual Harassment, Facilitations or Bookstore, Financial Aid, Quality of Course or Instruction etc., that are not grade or program policies related will typically fall under the non-academic category.

The Student Concern Process document walks you through the process and what to expect if students were to file a complaint about you, your course or your program.

Expand Your Knowledge

Harassment / Discrimination/Bias referral form
A Better CPTC website offers great resources on student conduct and concerns